Who are you?

I am FireFlower Games, a proprietor of carefully selected downloadable, DRM-free games for Windows, Mac and Linux worldwide. I love games and am based in Malmö, Sweden. I’m not an artificial intelligence!

 

I heard something about FireFlower donating half its profit to charity and games, what’s up with that?

You heard right. My aim is to promote crowdfunding for indie devs, and I pledge to donate at least half of my annual profits to projects that benefit the environment and game development. My goal in the end is to create a platform that not only sells games but gives back to the community as well.

 

How do downloads work?

So you’re new to downloadable games, eh? Here’s how it works on FireFlower Games:

  • Head over to the page of the game you want to buy and click “add to cart”. Or click “add to cart” below the box art of the game you prefer. You can place multiple games in your cart so just repeat this process if you want to browse for more games before checking out.
  • Then head over the checkout page. If you’re a new user – fill in your name, country and email and choose a username and password on the checkout page. If you have already registered and are logged in, these fields will be filled in. If you can’t remember your password you can use the forgotten password link to get a new one.
  • You can also apply any vouchers or FirePoints on the checkout page.
  • Select payment method and confirm your purchase.
  • After the payment has been completed you will be redirected to an order confirmation screen with one or more download links (you will get links for all available platforms and bonus materials) which will be available on the page, the link(s) will also be sent to the email address you registered. Click the link(s) and the download(s) will commence. After the download(s) is complete, click the file(s) you received and install the game. Some games are compressed, so you might need to use a decompression tool like Winzip, Winrar or 7-zip to unpack them before installing. Happy gaming!

 

Can I re-download my purchased games? Is there a limit to the number of re-downloads?

All the games you have bought are available for download in your account. You can download them as many times as you like. And the latest version of the game(s) will always be available.

 

How can I pay?

At the moment I accept VISA, Mastercard and PayPal. More options might be available in the future.

My prices are in EUR worldwide but you can use the currency converter widget at the bottom of the page for currency converting…

 

Is my payment information secure?

Your security is very important to me and I go to great lengths to protect it. I protect the confidentiality of every transaction using secure encryption (SSL). Also, for your added security all cards need to have 3D secure activated and I do not store any credit/debit card info on my servers. All transactions are securely processed directly by your credit card provider or PayPal.

 

Nothing happens when I click on “Place order” on the checkout page. What am I doing wrong?

You are redirected to PayPal and my other payment providers through a secure pop-up window so you need to allow pop-ups in your browser. Also, don’t close the window until you’ve got a confirmation that the payment is completed.

 

How will your name appear on my credit card statement?

My name on your credit card statement will appear as Fireflower or Fireflower Games.

 

Will you send me a DVD/CD of the game?

No! I only sell digital games. It’s better for the environment as the carbon emission footprint is much lower because there is no need to manufacture the games or transport them. It also saves you time.

 

What are your shipping or handling costs?

I always have free shipping on my games as there is no shipping involved with downloadable games. :)

 

Are your downloads legal?

Yes, all my downloads are 100% legal. I only work directly with official publishers and/or developers that made the games.

 

In what formats are your games distributed?

My games are usually distributed in .exe (Windows), .dmg (Mac) or tar.gz (Linux) form. However some games come in .zip form, just unpack these games into a convenient folder on your hard drive and run the primary .exe file.

 

What is DRM?

DRM means Digital Rights Management and is a kind of copy protection technology used by many companies to limit the usage of digital media. Although designed to stop pirates from creating illegal copies, in reality the only people who are hurt are the legitimate consumers, stripped of their fair use rights, such as the ability to make backup copies.

I believe that a DRM-free world would be a better place and that’s why you won’t find any DRMs or other intrusive copy protection in games available at FireFlower Games.

 

What countries are your games available in?

All countries (as long as my service isn’t blocked by your government…).

 

I’m having a problem with launching or playing my purchased game. What’s up?!

For help with any questions regarding technical issues with games etc, please use my contact form. You consent to receiving emails from me regarding those inquiries. I will make every effort to respond to your inquiry within 1 business day. You can also check the developer’s site before contacting me.

The same goes if you have any questions or problems related to placing an order.

 

I’m a developer. How do I submit my game(s) to FireFlower?

Send an email to developer [at] fireflowergames [dot] com and I’ll take a look. Include a game description and a trailer and website link.

 

What are FirePoints and how do they work?

I want to reward my customers, I have therefore introduced a reward system called “FirePoints”.

You earn FirePoints when you buy games and write qualified reviews of games on the site. Points you then can use to buy more games for.

You earn two FirePoints for every euro you buy for. You also get 50 FirePoints for writing a qualified review. 200 points equals one euro.

 

How do I know if there is a new version of a game I have bought?

Have a look in the forums, I post about updates there.

 

Do you provide Steam keys?

No, I sell games that are completely DRM-free. This means that there is nothing preventing or limiting you from installing and playing the game. As such, games from FireFlower Games never come with third-party keys (Steam keys etc).

You can however contact me if you want a game you have on Steam (or other stores) to be available DRM-free on FireFlower Games as well (given it can be found in FireFlower Games’ catalogue of games). All you have to do is make a purchase on FireFlower Games and provide me with your username and proof that you own the game on the other platform.

 

Return Policy

FireFlower Games return period is 14 days in accordance with the Swedish law of distans- och hemförsäljningslagen (2005:59).

A sale is considered final 14 days after purchase, or when you make a download attempt for a game or its bonus content.

However, if there’s a major technical issue with a product that prevents you from running it you can return it within 30 days and get a refund.